| FAQ ( Frequently Asked Questions ) |
1. When we use the carton box it is sure to be damaged, will my deposit be forfeited?
ANS: We will not forfeit your deposit for minor damages. Deposits will only be forfeited for boxes that are damaged beyond reuse or resale. |
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2. What
should I do to return the boxes in a reusable or resale
condition?
ANS:
Please do not tear masking tape
pasted on the cartons after use. Instead cut slit them
at the joins to open boxes. |
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3.
Can we write on the boxes
ANS:
Do not write on the box
surface. Instead paste the masking tape and write on
it, use the masking or OPP tape as the label sticker. |
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4. What
is the standard rental period?
ANS:
The standard rental period is
the amount your pay per box to keep the box in your possession
for 7days. |
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5. What
is the extended rental for?
ANS:
We introduced extended rental
for our customers whom need to store their moving boxes
while their office or house is being renovated or simply
to unpack at their own pace. |
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6. How
does the extended rental work?
ANS:
Instead of extending
the rental period in blocks of 7days, it will be much
costly for our customers. Hence we allow customer to
pay a flat fee of $12/$20/$35 and $50 for 14/30/60/90days respectively.
Customers get to hold on to the rented carton
boxes for an extended period after paying for the extended rental fee. |
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7. If
I rent 30boxes and I need them for 30days, what are
the charges involved.
ANS:
Our Company has following four
different charges in total |
No 1. Rental
charge per box (standard 7days)
No 2. Security Deposit per box (refundable upon return)
No 3. Extended Rental charge (if applicable)
No 4. Delivery Charge (if applicable) |
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8. Do
you deliver, if so what is the cost
ANS: YES
we deliver, at the moment we have standard delivery on Wednesdays only. Standard delivery is $15. Next day delivery additional $10. Same day delivery additional $20 and orders above $150, has handeling charges of $30 this is excluding deposit amount. Look out for our delivery promotions during festive seasons. |
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9. What
is your delivery time?
ANS:
Our delivery starts from 8am -8pm on Wednesdays. On other days we try our best to meet the prefered time given by customers. |
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10.
Can I request for a specific delivery time?
ANS:
YES, we can cater
to your request subject to availability of our delivery
contractor. |
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11.
Do you have other sizes of boxes?
ANS: YES, We keep 4 ready stock sizes mentioned on our home
page. Mainly catered to house moving, office relocation, storage purposes and oher commercial usage |
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12. Can I custom
order different sizes?
ANS:
YES by all means
we can manufacture based on your requirement we have a MOQ for custom sizes. Contact us for details. |
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13. When I rent how do I get my refund for the boxes when it is returned?
ANS:
Our delivery team will refund your deposit by cash upon collection of the rented boxes. |
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14. Do you collect for FREE?
ANS:
Collection is free for 30 boxes & above . |
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